What does Tails Pet Sitting service do?

Caring pet owners know that most pets adjust better to their owner's absence and experience less anxiety and stress when they can remain in their home environments. Tails Pet Sitting service will make this possible with daily visits to your home. In addition to meals, exercise, playtime and cleaning litter boxes or cages, our pet sitters may also administer medications, walk dogs and perform other pet-care duties. This is why in-home pet care is the choice of pet owners and the “pet-preferred” method of vacation and travel care. Tails Pet Sitting service can also provide vital home-care services while you are away, including mail or newspaper pick up, plant care and watering, placing trash outside for pickup, rotating the lights and opening or closing the blinds to make your house look lived in. A professional pet sitter provides peace of mind for everyone, 2 legged or 4 legged (or no legs at all).

Why should I use your services, when I might be able to get a friend, neighbor or relative to do it?

It is wonderful to have a friend, neighbor or relative willing to help you while you are away if they are consistent and love your pet, we realize that your pet is a part of your family, as is ours.

How much does a visit cost?

Here is a list of our fees. Our prices are based on the number of visits scheduled, the services provided and the distance traveled. The final price quote will be determined at the “get acquainted meeting”, which is a free service.

How do I get started with Tail's Pet Sitting?

When you need our services contact us by calling us at 440-465-1736. We will then contact you to set up a free consultation to meet you and your pets. We recommend that you contact us as soon as you know about your trip to ensure your reservation.

How many visits a day do you provide for pets?

That is your decision. For dogs, we recommend a minimum of two (2) visits per day. It really depends on your dog's needs. For cats and other animals, we do a minimum of one (1) visit per day. We will not skip days, this may cause confusion, insecurity, and anxiety for your pet.

What areas do you service?

We service the Cleveland west side and surrounding suburbs.

What goes on at the Get Acquainted meeting?

We will first and foremost spend time with your pet, it is our belief that your pets care and comfort are the key to success, it is extremely important for the pet sitter and your animal to feel comfortable with each other, we want you as the customer to feel assured that your pet is in “good hands” while you are away. We will then discuss the pet and house care services needed and the service period desired, complete the Service Agreement, the Pet Owner Profile, the Pet Profile and the Veterinarian Release form, and then our pet sitter will obtain and test two house keys and obtain 100% of the fees.

Is my personal information kept confidential (to be used only be Tails Pet Sitting )?

Yes!! We do not disclose any client information to any third parties. All Service Agreements, Pet Owner Profiles, Pet Profiles and the Veterinarian forms are kept in a cabinet (which is locked) at our office. Only the pet sitter will have access to your personal information.

How long is each visit?

During each visit we take your pets outside, refresh their food and water, clean their litter box and lastly but most importantly play, cuddle and attempt to give them the attention they need. We also fill out a daily log that lists time in, what your pet is up to and what services we have performed (getting mail, taking out trash, opening or closing window treatments etc.) and any other comments about your pets that you might be interested in. Most visits are around 20-30 minutes but we charge by service, not time.

How much notice do you need for a cancellation?

Cancellations may be made up to seven days in advance of the first scheduled service. After that period, a cancellation fee equal to one days visit will be charged. During holiday periods, cancellations must be made up to ten days in advance of the first scheduled service. After that a cancellation fee of 50% of the total reservation will be charged.

Do you take "last-minute" reservations?

Yes, we will make every attempt to fulfill your request, (current clients schedules, location, length of service, and the rapport between client and our pet sitter will be the determining factors).

What kind of animals do you care for?

We will care for almost any animal, as long as they do not pose a danger to the pet sitter’s safety.

Do you administer medication to pets?

Yes, we will administer medication pills, drops and/or injections with a vet’s written approval and directions. However, we will not administer medication to any animal that poses a danger to the sitter.

What if my property or pet is damaged while I am gone?

Tail's Pet Sitting agrees to provide the services stated in our service agreement in a reliable, caring and trustworthy manner. However, we are only liable for claims arising from negligence or willful misconduct on our part. Due to the extreme unpredictability of animals, we cannot accept responsibility for unusual mishaps (i.e., bites, furniture damage, spills, pet stains, etc.). Additionally, if your pets have access to the outside, we are NOT responsible for injury, disappearance, or fines.

How am I billed and when is it due?

100% of the fee is expected at the completion of the Get Acquainted meeting. All Balances must be paid in full prior to service or we have the right to refuse service. We currently only accept cash, personal checks, and payment via PayPal. We will not accept post-dated checks.

What do you do in case of an emergency?

It depends on the type of emergency. If something was to happen to your regular sitter, we have a backup sitter that can take over. If an emergency occurs with your pets, we will first contact your vet and transport them if necessary. You will then be contacted about the situation. If there is an emergency with your home, we will call you, your emergency contact and the appropriate authorities and/or a preferred repair service.

Will I always have the same pet sitter?

We want your pet to build a relationship with our pet sitter so you, your pet and our sitter feel comfortable and confident. In the event that your pet sitter is not available you will have the opportunity to meet his or her temporary replacement if you so choose.

Can we contact you while we are away? Or will you contact us?

As part of our service we provide our clients with e-mails or voice mail. Just let us know how often. After all, we are here to serve you and give you peace of mind when you are away from home.

What happens if my pet becomes ill or injured?

We will access the situation, make every attempt to notify you, and finally call your pets vet. We realize that your pet may be like one of your children, all of our sitters are parents of both the two legged and four legged, we hold a special place in our hearts for animals, we want and hope to provide the best service possible.

What happens if my pet gets out of the yard?

All pets must wear identification tags while under our care. We require that all gates on your property be locked while you are away. You must notify Tails Pet Sitting service if your animal is a wonderer (at initial meeting) or that perhaps your pet has temptations that may draw them out of the yard.

May I offer a gratuity to my pet sitter?

Yes, you may offer it directly to your sitter or send it to Tail's Pet Sitting. 100% of gratuities go to your pet sitter.

Do I get my key back when I return from my trip?

We will NOT leave it in a designated area. We can schedule a time to return your key, or if you are requiring continuous service, we can keep your key on file.

What do you do with my key if it is on file?

Your security is important to us, we want to make sure that in case of a break in, you will be protected, that is why we have a special system of coding your keys, your name and address are never with your key and they are locked up when not in use.

Do I have to have another appointment and fill out another service agreement every time I leave town?

No. Once your service agreement is on file, a quick call to Tail's Pet Sitting is all you need to book service.

Will Tail's Pet Sitting ever share my information with any other company or individual?

Absolutely not! At Tail's Pet Sitting your privacy is important to us. We hold ourselves to the highest standards and value the trust you place in us. If you have any questions regarding the information we gather about you and what we do to protect it, please feel free to contact us.


Thanks for booking with us and have a wonderful trip!
Please contact us if you have any other questions.