Terms & Conditions

Due to the extreme unpredictability of animals, Tail's Pet Sitting and Pet Sitters cannot be held responsible for any unusual mishaps (i.e., pet's refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). If the Client requests pet(s) to have outside access, Client releases Tail's Pet Sitting and Pet Sitters from all liability for loss, injury or death to pet(s). Client is liable for injury or damage to Third Parties.

Visit times are approximate, with generally a three hour window, and subject to change based on the needs of all pets under Pet Sitter's care. Pet Sitter is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency situation, inclement weather or natural disaster. Tail's Pet Sitting Sitters will be held harmless for consequences related to such decisions.

In the event of injury or illness of your Pet Sitter, or other emergency circumstances where duties are unable to be performed, Client authorizes Tail's Pet Sitting to arrange for a back-up sitter to take over duties as outlined in this agreement.

Tail's Pet Sitting reserves the right to terminate this agreement at any time before or during its term if Pet Sitter determines that Client's pet poses a danger to the health or safety of herself/himself or others. If concerns prohibit Pet Sitter from caring for pet, Client authorizes pet to be placed in a kennel with all charges to be charged to Client.

Tail's Pet Sitting agree to provide the services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of these services, the Client expressly waives and relinquishes any and all claims against Tail's Pet Sitting except those arising from negligence or willful misconduct on the part of Tail's Pet Sitting or sitters.

Job Sharing Policy: Due to insurance requirements, we WILL NOT "job share" with anyone else entering the home to care for the pets- this includes, but is not limited to client's friends, neighbors, or relatives. The client will not be covered under our insurance policy and therefore we cannot do the job. If we are deceived and/or lied to we reserve the right to immediately cease care and refuse future service.

Emergency Care Policy: In the event of pet illness or other medial emergency and specified vet is unavailable, pet will be taken to closest vet or Urgent Emergency Care. Client understands and agrees that attempts will be made to contact them in case of emergency and if Client is unreachable we will act according to permissions in your profile. For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client's animal, it will be the Client's responsibility to pay all costs and damages incurred by the victim.

Key Policy: Two working copies of your house keys must be provided at time of registration. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. NO KEYS will be mailed by regular mail, hidden outside or locked in homes on last visits. A regular visit fee is charged to collect or return keys after the initial registration. If necessary Tail's Pet Sitting has authorization to employ the services of a locksmith to gain entry into a Client's home on Client's behalf. Client will be responsible for all expenses incurred and reimburse Tail's Pet Sitting upon return.

Pet Sitter Property: The client is responsible for damages done to the pet sitter’s property by any pets in the household.